Acceptance of Terms

By using our website and services, you agree to these terms and conditions. If you do not agree with these terms, please do not use our services.

Services Description

Ramscount IT provides professional IT services including:

Managed IT Services and Support
Cloud Solutions and Infrastructure
Cybersecurity and Data Protection
Software Development and Integration
Network Infrastructure Setup
VoIP Systems and Communication
Hardware and Software Sales
IT Consulting and Advisory

Payment Terms

Payment terms are specified in individual service agreements
Payment is due within 30 days of invoice date
Late payments may incur interest charges
Prices are subject to change without notice

Service Level Agreement

We strive to provide professional and timely service
Response times vary based on service level selected
Emergency support available 24/7 for premium clients
Regular maintenance scheduled during business hours

Client Responsibilities

Clients agree to:

Provide accurate information and access to systems
Maintain backup copies of important data
Report issues promptly and accurately
Provide safe working environment for our technicians
Pay invoices on time

Limitation of Liability

While we strive to provide excellent service, we are not liable for:

Data loss due to client negligence or failure to backup
Business interruption or loss of profits
Third-party service failures
Issues beyond our reasonable control

Confidentiality

We maintain strict confidentiality of client information and data. All client information is protected according to our Privacy Policy and relevant data protection laws.

Termination

Either party may terminate service agreements with written notice. We reserve the right to suspend or terminate services for non-payment or violation of these terms.

Warranty

We warrant that our services will be performed in a professional manner. Hardware and software products are covered by manufacturer warranties.

Dispute Resolution

Any disputes will be resolved through good faith negotiation. If unresolved, disputes will be subject to South African law and the jurisdiction of South African courts.

Intellectual Property

All intellectual property rights in our services, software, and materials remain our property unless otherwise agreed in writing.

Force Majeure

We are not liable for failures to perform due to events beyond our reasonable control, including but not limited to natural disasters, power outages, or network failures.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting on our website.

Contact Information

For questions about these terms, contact us:

Email: info@ramscount.co.za
Phone: 076 176 8351
Address: 58-60 Landros Mare Street, 3rd Floor, Regus Building, Polokwane, 0699

Last updated: January 2024

Terms of Service